Technical Writer
alexiskypridemos [at] yahoo.com | LinkedIn
Working with web content since 2008 and as a technical writer since 2018. Based in Athens, Greece.
Study.com (2018–2020): Authored 40+ lessons on programming, Linux, R, and software engineering.
Representative topics and lessons include:
Atypon Systems, LLC
– Present
Maintain client-facing and internal documentation for content hosting and production, submission, and analytics platforms serving scholarly publishers.
Tools include DITA XML, Oxygen XML Author, GitHub, Jira, Confluence.
Study.com
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Authored IT and computer science lessons and quizzes for Study.com’s online education platform.
Softomotive Ltd
–
Maintained client-facing documentation for RPA platforms WinAutomation and ProcessRobot. Contributed extensively to the Softomotive Academy, structuring the syllabus, scripting and recording training videos, writing quizzes, and supporting users.
Tools include Help+Manual, Paligo, Camtasia, LearnWorlds LMS, Freshdesk, Jira, Confluence.
Teleperformance Greece
–
Handled escalations from junior advisors and followed up with customers on long-term support cases through to resolution.
Teleperformance Greece
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Provided first-contact technical phone support to English-speaking customers across Europe on behalf of a major US consumer electronics company, troubleshooting smartphones, tablets, and computers.
Koufalis Media Corp.
–
Contributed across editorial, web, and client coordination functions, gaining broad experience in a short period. Edited content, collaborated on layouts with clients and photographers, and built five publication websites (three HTML, two WordPress), adapting print designs for digital use.
American College of Greece, Deree College
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Graduated with Highest Distinction.