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Creating and managing web content in publishing and technology since 2008, and working as a technical writer at software companies since 2018. Based in Athens, Greece.
Maintain end user, administrator, and internal documentation for Atypon’s SaaS platforms that serve scholarly publishers.
Working individually or as a member of a team depending on the product, I have worked on the Atypon Experience Platform (formerly Literatum), a content hosting and production solution; Research Exchange Submission, a submission system; and Insights, Atypon's analytics and reporting offering.
Tools and technologies: DITA XML, Oxygen XML Author, GitHub, Jira, Confluence, Teams, SharePoint, Google Workspace, Snagit.
Text Lesson Writer (Freelance)
Study.com
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Authored IT and computer science lessons and quizzes for Study.com’s online education platform.
Technical Writer
Softomotive Ltd
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Maintained client-facing documentation for Softomotive’s robotic process automation (RPA) platforms, WinAutomation and ProcessRobot.
Contributed extensively to the Softomotive Academy, the company’s online training and certification portal, structuring the syllabus, scripting and recording training videos, writing quizzes, and supporting users.
Tools and technologies: Help+Manual, Paligo, Camtasia, LearnWorlds LMS, Freshdesk, Jira, Confluence, Microsoft PowerPoint, Snagit.
Senior Technical Support Advisor
Teleperformance Greece
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Handled escalations from junior advisors and followed up with customers on long-term support cases through to resolution.
Technical Support Advisor
Teleperformance Greece
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Provided first-contact technical phone support to English-speaking customers across Europe on behalf of a major US consumer electronics company, troubleshooting smartphones, tablets, and computers.
Editor / Web Content Coordinator
Koufalis Media Corp.
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Contributed across editorial, web, and client coordination functions, gaining broad experience in a short period. Edited content, collaborated on layouts with clients and photographers, and built five publication websites (three HTML, two WordPress), adapting print designs for digital use.